Walking down Sutter Street near Union Square in San Francisco a few months ago I saw an adorable cluster of high-spirited young men and women all wearing Virgin Airlines tee-shirts. As I had just flown to and from New York on Virgin America and was still smiling from the experience, I motioned to the group with clapping hands and said simply, “Hooray Virgin Airlines. My favorite!” Well, they joyously surrounded me and asked for details. I think Virgin America is an airline worth a love letter, and, in fact, I sent them one. You know The Squad is adamant about sending letters of whole-hearted appreciation for service, attitude and products that make life truly better. Virgin American starts off new teammates with a very original orientation, and the grand finale is a city-wide scavenger hunt in San Francisco. Well, just my luck that after my exceptional flight experience with Virgin I had the double pleasure of meeting this enchanting group. I told them a love letter to Virgin was on my very important to-do list. So just to encourage you to do the same when you are happy with a company, here is what I said.
“Dear Virgin America, Thanks to you for the most wonderful flight experience to NY and back. From the very intelligent and effective telephone help we got in navigating our way through making online reservations until we were safe back home Virgin America was the best. » Read the rest of this entry «